We can’t stress enough to everyone – Microsoft does not call your house. Anti-virus software companies don’t contact you to tell you your computer has an issue. Please, if someone contacts you and asks for permission to access your computer, HANG UP. Do not allow anyone to remotely access your machine. This will cause you major problems, including potential identity theft, monetary losses, and damage to your computer. Please be smart. If you have any questions, contact us right away!